Category Archives: Academic Work

The Australian Newspaper Outrage Cycle

Media editor of The Australian, Sharri Markson, has produced an article titled ‘Activism a threat to journalism‘. In it she draws on sources to argue that ‘activist journalism academics’ on ‘social media’ are a threat to journalism. She paraphrases her boss and Australian newspaper editor, Chris Mitchell:

Editor-in-chief of The Australian, Chris Mitchell, said the greatest threat to journalism was not the internet or governments and press councils trying to limit free speech, but the rise of the activist journalist over the past 25 years and the privileging of the views of activist groups over the views of the wider community.

Worse than the figure of the ‘activist journalist’ is the ‘modern journalism academic’. Here Markson introduces a Mitchell quote so as describe the ‘modern journalism academic’ as someone with opinions on political issues:

Mr Mitchell, who has edited newspapers for more than 20 years, said media academics who were vocal about ideological issues on social media were part of the problem.

“This is at the heart of my disdain for modern journalism academics. And anyone who watches their Twitter feeds as I do will know I am correct,’’ he said.

Tens of thousands of people, including journalism students and those starting their career in the industry, follow media academics Jenna Price, Wendy Bacon and journalist Margo Kingston on Twitter. All are opinionated on political issues.

Through its Media section the Australian newspaper is running a small-scale ‘moral panic’ about the loss of efficacy of legacy media outlets, like the print-based Australian newspaper. Most of the people who work at the Australian newspaper have been to university and would’ve more than likely come across the concept of a moral panic. Even if they haven’t, as savvy media operators that should be familiar with the concept.

The concept of the ‘moral panic’ once belonged to the academic discipline of sociology, but has now largely leaked into everyday language. A moral panic is a diagnostic tool used to understand how fears and anxieties experienced by social group often about social change is projected onto and becomes fixated around what is called a ‘folk devil’.

A ‘folk devil’ is a social figure who may be represented by actual people, but functions to gather fear and anxiety. I have a book chapter on the folk devil figure of the ‘hoon’. There are actual ‘hoons’ who are a road safety issue, but the hoon moral panics that swept across Australia 10 years ago were completely out of proportion to the actual risk presented by hoons. The figure of the hoon represented fears and anxieties about how young people use public space particularly in areas with high retiree and tourist populations.

Clearly, the ‘activist journalist’ and ‘modern journalism academic’ are the folk devil figures. What fears and anxieties do ‘activist journalists’ and ‘modern journalism academics’ represent? ‘Social media’ is used as a collective term in Markson’s piece to describe technologies and social practices that threaten not only the commercial existence of the Australian newspaper, but also its existential purpose. As Crikey reported last week, the Australian newspaper is losing money hand over fist, but I think this ongoing effort to attack ‘activist journalists’ and ‘modern journalism academics’ indicates that the anxiety has a greater purchase than mere commercial imperatives in the Australian newspaper workplace.

Sharri 2
An example of ‘print enthusiast’ Sharri Markson’s advocacy work on social media.

Markson has been a vocal activist for print-based publication and it is clear from her advocacy work on social media that she is a ‘print media’ enthusiast. Indeed, Markson and Mitchell could be described as what are the ‘moral entrepreneurs‘ of the ‘moral panic’ in this particular example. A ‘moral entrepreneur’ is a person or group of people who advocate and bring attention to a particular issue for the purposes of trying to effect change. In traditional moral panic theory this is largely local politicians who try to effect legislative change to compensate for the social changes that triggered the moral panic in the first place.

The Australian newspaper’s ongoing response to the perceived existential threat of ‘social media’ (as an inaccurate collective term to describe far more complex and longer term shifts in the media industry) is a useful example for thinking about the cyclical character of these outbursts. They are small-scale moral panics because they never really spread beyond a limited number of moral entrepreneurs. The latest round is merely another example of the media-based culture wars that began with the so-called ‘media wars‘ in the late 1990s. Again, journalism academics were central in the conflict over what counted as ‘journalism’ and/or ‘news’. More recently, the Australian newspaper attacked journalism programs and their graduates.

The ‘Outrage Cycle’

The concept of a ‘moral panic’ is a bit clunky and doesn’t really capture the cyclical character of these ideological battles over perceived existential threats. Creator of the ‘moral panic’ concept, Stanley Cohen, included some critical comments about the concept as a revised introduction to the 2002 third edition of his iconic Folk Devils and Moral Panics book. About the possibility of a “permanent moral panic” Cohen writes:

A panic, be defintion, is self-limiting, temporary and spasmodic, a splutter of rage which burns itself out. Every now and then speeches, TV documentaries, trials, parliamentary debates, headlines and editorials cluster into the peculiar mode of managing information and expressing indignation that we call a moral panic. Each one may draw on the same stratum of political morality and cultural unease and — much like Foucault’s micro-systems of power — have a similar logic and internal rhythm. Successful moral panics owe their appeal to their ability to find points of resonance with wider anxieties. But each appeal is a sleight of hand, magic without a magician. (xxx)

A useful model for understanding the cyclical character of the relation between anxiety (or what we call ‘affect’), greater media attention (or what we call, after Foucault, ‘visibility’) and an exaggerated sense of social norms and expectations is Gartner’s ‘Hype Cycle’ model.

HypeCycle

It is not a ‘theoretical’ or even a ‘scientific’ tool; rather, it serves as a kind of rule of thumb about the reception of technological change for the purposes of creating business intelligence. New technologies tend to be hyped so take this into account when making business decisions about risks of investment. (Each year I use the ‘Hype Cycle’ to introduce my third year unit on technological change ; the way it represents technology is useful for understanding social relations and technology beyond technology being an ‘object’.) There is something similar going on with the Australian newspaper’s constant preoccupation with other journalists and in particular the role of journalism academics in society. Rather than the giddy ‘hype’ of the tech press and enthusiasts about technological change, the Australian newspaper’s cycle is organised around ‘outrage’. The Australian newspaper’s ‘Outrage Cycle’ is a useful way to frame how Western societies constantly mobilise to engage with perceived existential threats. The actual curve of the ‘Hype CYcle’ itself is less important than the cyclical character of trigger and response, which is also apparent in ‘moral panic’ theory:

OutrageCycle 2014

I’ve changed the ‘zones’ of the Hype Cycle. ‘Maturity’ did not seem like the most appropriate measure of the X-axis, so I changed it to ‘time’ which Gartner also sometimes uses. I’ve made a table for ease of reference:

Hype Cycle

Outrage Cycle

Technology Trigger

Existential Threat

Peak of Inflated Expectations

Peak of Confected Outrage

Trough of Disillusionment

Trough of Realism

Slope of Enlightenment

Slope of Conservatism

Plateau of Productivity

Plateau of Social Norms

 

Existential threat: In the case of the Australian newspaper, the existential threat is not so much activist journalists and modern journalism academics, but the apparent dire commercial position of the newspaper and the accelerated decline in social importance of a national newspaper. The world is changing around the newspaper and it currently survives because of cross-funding arrangements from other sections of News Corp. The moral entrepreneurs in this case are fighting for the very existence of ‘print’ and the institutional social relations that ‘print’ once enjoyed. A second example of this involves ‘online piracy’, which serves as a perceived existential threat to the current composition of media distribution companies.

Peak of Confected Outrage: It is unclear who is actually outraged besides employees of News Corp about so-called ‘activist journalists’ and ‘modern journalism academics’ in general. There are specific cases, just like with ‘moral panics’, where specific people have triggered the ire of some social groups. They serve as representative ‘folk devils’ for an entire social identity. Similarly, ‘pirates’ serve as an example of ‘bad internet users’ who are part of the disruptions of the legacy media industry. There is a more sophisticated point to be made about reporting on ‘outrage’ and other affective states like ‘fear’ and ‘anxiety’. They become their own sources of newsworthiness.

Trough of Realism: In the case of the Australian newspaper, this is where legacy media advocates face up to the unfortunate reality of the shifting media industry.  It is not clear to me, at least in this example, that this will actually happen. (Perhaps after the Australian newspaper folds?) In terms of ‘online piracy’ facing reality includes companies like Foxtel currently working to create online client versions of their pay TV business. It is basically at this point that proponents have to ‘face reality’.

Slope of Conservatism: In Gartner’s original version, technologies become adopted and companies learn how to use them appropriately. In the ‘Outrage Cycle’ the Slope of Conservatism is ironically named as it signals social change. In some ways, Markson’s advocacy of ‘print’ is a bad example of this. A better example is the way sports fans learn how to adapt to the commodification of broadcast sporting events.

Plateau of Social Norms: The constant change in social values and relations that have characterised Western societies for the last 300 years continues unabated, indicated by the increasing ‘liberalisation’ of normative social values, but societies often pass thresholds of organisational composition where certain norms are dominant. Heterosexual patriarchal social values and racist social values were normative up until the postwar period in Australia, then they began a very slow process of changing and we are still in the midst of these shifts. Most people who work in the media industry are learning to operate in the new norms that characterise contemporary expectations regarding the production, distribution/access and consumption of media and journalistic content. Recent examples of this include the popularity of the ‘home theatre’ as the most recent evolution of domestic cinema culture that become part of mass popular cultures with the VCR.

The ‘Outrage Cycle’ as a Business Model

In our editorial introduction to the recent ‘Trolling’ special issue of Fibreculture Journal, my colleagues Jason Wilson, Christian McCrea and I wrote:

Major media corporations and tech giants have become bogged down in nymwars, post-hoc jerry-rigging and outright comment bans as they attempt to erase conflict around perenially divisive topics. All the while, as media companies are all too happy to trade on clickbait and outrage, there’s a suspicion that they have appropriated and mobilised the figure of the troll in order to constrain a new outpouring of political speech. Trolling has perhaps displaced pornography as the obscenity which underwrites the demand that the Internet be brought under control.

Jason in particular has emphasised the normative character of particular kinds of outrage. On the topic of a recent research report report from the respected Pew Centre about the normative effect of social media, Jason wrote for the Guardian ‘newspaper’:

In the midst of social media’s perpetual flurries of outrage, we teach one another that the range of acceptable opinion is small, that we are individually responsible for comporting ourselves within these limits, and that the negative consequences are unpredictable, and potentially catastrophic. Accepting cues – from media, government and other authorities – about the dangers of incivility and extremism, we monitor each other’s conduct, ensuring that it doesn’t cross any arbitrary lines.

We can read the perpetual Outrage Cycle of the Australian newspaper as a machine for the production of new normative social values. Without being subsidised by other business areas of the News Corp enterprise, the Australian newspaper would be out of business, so to say that the Australian will inevitably fail is to miss the point that it is already in a state of constant ‘fail’. Unless someone thinks that the Australian newspaper will actually become profitable again (and will do so while its editor-in-chief and media editor are advocating for ‘print’), the social function of the Australian newspaper is not to make money as a commercial journalistic enterprise but to serve a social role that reinforce what its employees perceive to be normative social values.

The Australian newspaper and other News Corp print-based products seemed to be currently organised around using this ‘Outrage Cycle’ as a business model. Isolate a perceived existential threat (religion, class difference, education, etc.) and then represent this on the front page of newspapers in such a way as to create feelings of fear, anxiety and outrage in the community. We know that they do not aim to represent and report on this fear, anxiety and outrage, because otherwise their front pages would be full of articles about readers of their own newspapers.

Vox the News Cycle

vox storystreamInteresting discussion at Nieman Journalism Lab triggered by a recent post by Vox Media’s VP of Engineering, Michael Lovitt, on launching Vox.xom as a nine week development project. Vox.com has some very cool features, not least of which is the threading of topically related stories into ‘StoryStreams’, including the stream of “How We Make Vox“. Co-founder of Vox, Melissa Bell, explains:

If we wanted to build a digital startup journalism entity, we would behave like the technology company Vox Media truly is: launch fast and tweak often.

The launch of Vox.com has been framed in terms of it being a technology company. It would be interesting to see a breakdown of how they actually approach stories and the production of content. Hopefully, it is not like David Eun’s 2011 master plan for AOL.

Eun used an ‘engineering flow’ type approach to integrating SEO and analytics information into the production of news-based media content. Not very many people were happy about this. As one recent commentator described it:

It’s telling that throughout “The AOL Way”, the emphasis is on what managers and technology employees can do to maximize pageviews, and not on actual writing or video production, itself. That is, the presentation implies that AOL management took its content’s quality for granted.

Bell describes the work of Vox.com as addressing the problem of having to catch up after dropping out of the constant flow of the news cycle.  She became aware of this problem after being promoted into her previous role at The Washington Post as ‘director of platforms’ and ‘blog strategy’. From the same Guardian piece:

“It was amazing to me as a reader how quickly I felt I fell off the news cycle,” she says. “If I wasn’t paying attention to the rapid developments, it was difficult for me to understand what was happening in major news stories. When I took that step back I realised the challenge of being a reader.”

What is the news cycle according to Vox.com? There seems to be more or less topical news stories being explained through the website, but there is also “7 things the most-highlighted Kindle passages tell us about American readers” as the ‘most read’ story.

vox kindle

The news cycle used to be organised around the habits of consumers. The evening broadcast television bulletin, the morning newspaper, or the hourly radio bulletin. It was structural to the rhythms of industry and cultural expectations of news consumers. Not unlike the difference between the ranking of books in the New York Time’s Bestsellers list as compared to the highlighting of book passages through Kindle as an index of popularity, has there been a shift in the character of the news cycle?

Building Research Capacity

Ben Eltham‘s analysis of the cuts to investment in science and research also touches on some general points about building research capacity in the contemporary era of underfunded research institutions. The main point that needs to be emphasised is the lack of stability that the current de-funding approach produces. Eltham quotes Nobel laureate Brian Schmidt on the difficulties of planning a research program:

“I think the problem that we have right now is that every time we get a new program, the ground shifts,” Schmidt added.

“I’m trying to plan my research program, like everyone else, five to 10 years out, and when we spend money and then switch it a few years later, we end up not getting very good value for the government’s investment.”

Beyond politics and policy, there is a fundamental epistemological problem with the current instability produced by de-funding research.

There is currently too much risk involved in the business case for planning five to 10 year research plans. Who knows how research will be funded in three years, let alone 10? At a minimum, it means creating multiple research plans and diversifying investment in knowledge creation (that is, time required to do research) across these plans, so as to minimise the risk in the ‘ground shifting’ again. This dilutes the amount of work that can be carried out and reduces overall research capacity.

There is a massive drop in efficiency for organisations that lose confidence in how they appreciate their own progress. Who is succeeding in research when a program is simply de-funded? What does it mean to succeed? What are the milestones?

How many potential PhD candidates will look at the state of investment in research in this country and decide that the lack of security is not worth putting at risk their own welfare or the welfare of their families?

Journalism Jobs

The ABC is reporting on a leaked “issues paper” from the University of Queensland (UQ) and that UQ apparently plan to merge most of their Communications offerings. Part of this process is allegedly dropping the journalism course (although the leaked document states the contrary: they have no intention to drop the BJournalism degree).

“Issue paper” author and UQ Dean, Prof Tim Dunne, has definitely isolated some issues that are worth engaging with:

Demand for journalism is declining globally as employment opportunities diminish in the era of digital and social media. In recent years, there has been widespread job loss in the journalism profession in Australia. The Australian Government Job Outlook suggests that job openings for journalists and writers will be below average over the next five years, with an overall decline in the number of positions. At the same time, there is increased visibility (on-line, through social media etc) and new kinds of employment opportunities are emerging, including areas such as data analytics.

I am not sure how Journalism is taught at UQ but I find it very hard to believe that students are not equipped to take on the challenge of new “on-line” platforms in addition to traditional media forms.

Prof Dunne presents a bleak picture for journalism, but it is not entirely correct. What is the current state of the news-based media industry, formally known as ‘journalism’? Absolute numbers are very hard to discern, but trends are relatively straightforward:

The ABS Employment in Culture, 2006 – 2011 captures some trends over the five years 2006 to 2011.

Table 1: Employment in Journalism
Role 2006 2011
Newspaper or Periodical Editor 4844 5059
Print Journalist 6306 5510
Radio Journalist 671 603
Television Journalist 1059 1123
Journalists and Other Writers (nec) 1279 1705
Journalists and Other Writers (nfd) 1414 2125
Totals 15573 16125

Much has been made over recent high profile lay-offs at Fairfax and News Corp, as if they are the only places that hire journalists. For example, the current #fairgofairfax social media campaign to generate support for Fairfax employees has a high degree of visibility on Twitter. Indeed, the number of print journalists declined by 800 in the five years 2006 to 2011, but as a field the numbers went up. I shall return to this below.

When we turn to the Australian Government Job Outlook data it is clear that this increase in the number of journalism jobs is not surprising.

Table 2: Journalists and Other Writers (Job Growth)
Time Period Occupation (per cent growth) All Occupations (per cent growth)
5 Year Growth 37.8 7.8
2 Year Growth 28.7 1.9

It seems that the Prof Dunne pays particular heed to this page of the Australian Government Job Outlook data regarding prospects:

Over the five years to November 2017, the number of job openings for Journalists and Other Writers is expected to be below average (between 5,001 and 10,000).Job openings can arise from employment growth and people leaving the occupation.

Employment for Journalists and Other Writers to November 2017 is expected to decline.

Employment in this large occupation (29,800 in November 2012) rose very strongly in the past five years and rose strongly in the long-term (ten years).

Journalists and Other Writers have an average proportion of full-time jobs (75.3 per cent). For Journalists and Other Writers working full-time, average weekly hours are 41.6 (compared to 41.3 for all occupations) and earnings are above average – in the eighth decile. Unemployment for Journalists and Other Writers is average.

So after witnessing jobs growth four to five times the average for the past five years or so, and 10 times the average over last two years, there will ‘only’ be between 5000 to 10000 new positions available.

The broader journalism industry seems like it is in a pretty good state of affairs, which contradicts popularist conservative narratives about an oversupply of journalism graduates. Two years ago The Australian newspaper attacked Journalism Schools and attempted to open up another front of the Culture Wars (or return to old ground after the earlier ‘Media Wars‘). They suggested that Australian journalism schools produce too many graduates, when it is apparent that universities were actually servicing demand. The Australian newspaper does not represent journalism in Australia; in fact, it is a tiny vocal minority.

The bottom line is that there has been an explosive growth over the last decade in journalism and other jobs relating to the news-based media industry. The biggest growth measured in the Employment in Culture statistics for Journalism is in the ‘Not Elsewhere Classified’ category of just under 500 new positions; occupations include blogger, critic, editorial assistant and essayist. The key point is that this growth is not in the legacy media industries areas where journalists have traditionally worked. Most people who work in the media industry know this to be intuitively correct. More media content (writing, filming, recording, producing, etc.) is created and distributed now than at any other point in history.

The real question that Prof Dunne asks, and which is implied by his remarks about the rise of new employment areas, what combination of skills and competences shall serve our graduates in an era that produces more media content than ever before in human history? Or as he states: “What is likely is that there will continue to be a need for strong and vibrant courses in journalism that are practice-based”.

He gestures towards data analytics as an example. Many research projects show how newsrooms have learned to appreciate analytics information about their websites, and increasingly about individual users (in the era of paywalls and required logins). Students report that they feel empowered after the workshop where I give them as editors the task of setting up a ‘dashboard’ in Google Analytics so as to create reports for their team of student journalists. They can see how older forms of journalistic ‘gut feeling’ map onto new analytics information.

Another example is regarding the delegation of editorial responsibilities to more junior staff. Reading into the Employment in Culture figures there has been an increase in the number of editors from 2006 to 2011. Occupations in this role include features editor, news editor, pictures editor, subeditor, and (importantly) website/blog editor. One way to interpret this shift, which is congruent with other observations, is that there has been a ‘flattening out’ of the journalism industry with less medium-specific silos and more network-based cross-platform media enterprises. We train graduates to be prepared to take on some of the responsibilities that used to belong to senior journalists as editors but are now graduate level positions.

Based on proposed five tier funding arrangements there will be a refocus on design and audio-visual studies as the core units of journalism and communication studies. Part of this is because of the very strange separation of Audio and Visual Studies from the other discipline areas in the 1007 Field of Education code so it is in the funding tier that receives greater federal government funding.

Nihilistic mentality enters into production

If we look carefully, post-Fordism takes advantage of abilities learned before and independently of entrance into the workplace: abilities brought forth by the uncertainty of metropolitan life, by uprootedness, by the perceptual shocks pf technological mutations, even by video games and the use of cellular phones. All of this is at the base of post-Fordist “flexibility”. These experiences outside the workplace become afterward, in the production system known as “just in time,” authentic and proper professional requirements. Great European thought, from Nietzsche to Heidegger, described the “nihilism” that characterizes the forms of life outside the stringent rationality of the productive process: instability, disenchantment, anonymity, and so on. Well, with post-Fordism, the nihilistic mentality enters into production, constitutes in fact one of its precious ingredients. To work profitably in offices and factories, what is necessary today is a great familiarity with the situation and the fragility of every state of things. — Paulo Virno, 2005